faqs
Here are the answers to the most frequently asked questions we receive from our viewers.
You can receive Diva TV through Sky (channel 282)
Please contact
Sky Customer Service on 08702 40 40 40 www.sky.com
Virgin Media Customer Service on 0845 454 1111 www.virgin.net
I’m having a problem viewing Diva TV
If you’re experiencing transmission problems, please contact your provider (on the above numbers) who should be able to correct the fault over the phone or will arrange an engineer to visit your home.
I would like to get in touch with my favourite actor/I’d like a picture
There are some great websites to help you do this, including:
www.contactanycelebrity.com
www.starpulse.com
www.celebritiesfans.com
www.spotlightcd.com
www.fanmail.biz
If you still can’t find what you’re looking for then contact us and we’ll see if we can help.
I have a complaint about one of your programmes
We’re sorry to hear that. Here at the Hallmark Channel every one of our programmes is hand-picked and sensitively scheduled. We don’t screen gratuitous sex, violence or bad language and are proud of our record with the television regulators. If you have reason to complain then don’t hesitate to get in touch with us on +44 (0) 207 368 9100 or contact the television regulator Ofcom. Their website is www.ofcom.org.uk/complain. The telephone number is 020 7981 3040.
I would like to complain about an advert I have seen on Diva TV
All adverts are independently cleared for broadcast prior to transmission however, any complaints relating to an advert you’ve seen on our channel should be directed to Sky Media on 087 0241 5050
If you have any questions relating to the website itself, please email them to ljones@sparrowhawkmedia.com
